There is a degree of infamy attached to field collections in many Middle Eastern countries. There are many cultural implications to consider, and many an instance of corruption and unscrupulous tactics.
In the Middle East, debt collection is more complicated than anywhere else in the world (with Saudi Arabia and the UAE topping the charts for tough debt collection). This is down to several factors, such as antiquated payment terms, outdated court practices, and needlessly complicated insolvency regulations.
Slow payment is a cultural norm and commercial practice: - Companies' cash flows are impacted by usual long terms - Religious holidays slow down the economy of the entire region.
The Debt collections business is primed for even greater transformation in 2022 -23, which should come as no surprise. The latest modification to Reg F, lenders' digital-first strategy to engaging with consumers, and the improving economy are all going to make things more difficult for third-party collectors. Changes in customer behaviour and the termination of industry-specific moratoriums are exacerbating the situation.
So, what are the most essential trends to watch for in your industry?
Recovery and Collections Summit - Middle East is the First and Only Large-Scale Conference & Exhibition bringing together 600+ top Industry experts from KSA, UAE, Oman, Kuwait, Qatar, Bahrain & Egypt to discuss the latest technology and digital transformation strategies to overcome challenges and empower organizations to be future ready, strengthening operations, increasing productivity, and improving customer experience in the Debt & Loan Collections, Subscriptions & Renewals and Credit systems. Join the talks and showcase your solution to the right pool of attendees in the Collections space and connect with most potential decision makers from top organizations from the MENA region.
Weaving Collections and Recovery into Business Strategy
Maintaining a Positive Customer Experience During Collections
Talk Techs: Digitizing Collections for Faster Debt Recovery
Managing Multichannel Debt Collection Model: Rise of E Commerce Subscriptions & Renewals
The Importance of "Self-Service" platformss
Decoding the Scope, Scale and Challenges of the BNPL
Understand consumer sentiment and preferred channels
Chief Operating Officer at Reem Finance
Speaker Profile
CIO at HSBC Bank Middle East
Speaker Profile
Mohamed Al Zamil is a professional banker with more than 17 years of experience in Islamic & conventional Banking, Corporate & Retail Finance, Banking IT & Operations and Project Management. At Reem Finance PJSC, He oversees Operations & IT, CAD, legal & collections, and HR departments.
During his career, He worked at ADIB, UNB and Al Hilal Bank where he participated in many mega projects including 3 system migrations in addition to lunching new products and centralized services.
He completed his BA degree in Management and Information Systems from Sharjah University, UAE. Further to being a Certified Islamic Banker (CIB), he holds a PMP certificate (Project Management Professional) from PMI institute in Pennsylvania, USA
Seasoned BFSI professional & futuristic with 25 years of hands-on experience in the GCC region serving multiple banking & insurance giants meeting their strategic and digital transformation objectives.
A digital thinker, speaker and moderator - speaks about Digital Transformation, cloud, cyber security, automation, compliance, regulatory and PMO governance.
Member of PMOGA and house of PMO. Passionate & Visionary about Digital Transformation and technology Innovations.
Mai is an experienced CX leader & enthusiast responsible for designing & implementing cross-channel customer engagement strategies, launching relationship deepening programs and improving retention levels who has been at the forefront of helping organizations accelerate their transformation to a “customer obsessed” culture. Her forte lies in driving CX transformational change through human-centric delivery models, innovation and process re-engineering programmes. She is currently the Head of Client Experience at Invest Bank, where she oversees the development & implementation of the bank’s enterprise wide CX strategy & framework across channels. She has also worked with organizations like United Arab Bank, First Abu Dhabi Bank & Arab Bank. She also has a demonstrated history of building and managing highly engaged customer facing teams
Ms Faten is a highly collaborative and engaging customer experience passionate with strong communication and management skills demonstrated internally and remotely; effectively working with agents, managers, and executives across all departments.
Having over 15 years of experience, managing teams up to 90+ employees while being responsible for recruiting and interviewing new candidates in different positions in the call center after analyzing the required workforce in every department to achieve account goals. With a sincere passion and obsession for customers' experience, having achieved up to 60% NPS scores and 90% satisfaction scores while maintaining a lean, highly productive operation. Having extensive experience in designing and delivering needed processes and training materials for the call center department based on current gaps, ineffective results or lack of coordination to achieve the company's goals and vision.
An impeccable and progressive professional with more than 25 years of comprehensive experience in management and leadership roles with vast knowledge in areas of Collections, Legal Recoveries, Call Centre, Customer Service and Operations including Mortgages. Tenacious and thorough in approach, astute in formulating optimal strategy for each credit portfolio; maximizing credit recovery. Innovative thinker with extensive experience with large financial institutions such as ENBD Group (Emirates NBD, Emirates Islamic & Tanfeeth), HSBC, AND Amro, Mashreq & RAK BANK.
Sanket has over 25 years of experience in Consumer Credit Risk primarily in MEA region. Currently he is working as a Credit Risk regional expert in Mastercard Advisors for EEMEA region. In his previous roles he has worked with leading Banks in the region such as ENBD, CBI and Barclays and worked in UAE, Saudi and Egypt markets. Sanket has end of end expertise on key risk pillars of Credit Policy and Portfolio Management, Credit Underwriting and Collections and Recoveries Management
